Returns & Refunds

If your La Portegna online purchase does not meet your expectations, you may return the item within 30 days after delivery, for a refund or an exchange.

Items returned must be returned in original condition.
Delivery charges are non-refundable.
Refunds will be credited to your original method of payment.
Please note you are responsible for the return and delivery charges of your items, so recorded delivery is recommended.
No monogrammed items will be exchanged or given a refund.

HOW DO I RETURN AN ITEM?

Send an email to the relevant store (contact information below) stating your order number and the reason for the return.
Items must be returned in original packaging and condition.
Include the invoice and return form with your order number and reason for return.

Address returns to:

LA PORTEGNA
45 Marylebone High Street
London, W1U 5HG
T (+44) 020 8001 7850
laportegnamarylebone@laportegna.com , onlinecustomerservice@laportegna.com

or

LA PORTEGNA
C/ Núñez de Balboa,
62 28001 Madrid – Spain
T (+34) 914 353 866
laportegnamadrid@laportegna.com , onlinecustomerservice@laportegna.com

FAULTY ITEMS

Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please e-mail us at: onlinecustomerservice@laportegna.com stating your order number and faulty item. For faulty items that have been worn/used, please e-mail us for further assistance. These may be accepted at the discretion of La Portegna.

EXCHANGES

To receive an exchange, please return your item via post (delivery charges are non-refundable) for a alternative size and free shipping. Please e-mail us laportegnamarylebone@laportegna.com for further assistance. Please note that we can only exchange an item for the same style in a different size and you will receive your refund for the original item once we have received it.